MATRIX

2-5 weeks · USD 2,500-6,000

Retail automation

Flows for cart recovery, customer support, reporting and promotions.

Use cases

  • Large-catalog ecommerce
  • Remarketing campaigns
  • Commercial support with tickets

Deliverables

  • Cart recovery and follow-up
  • Pricing and stock reporting
  • WhatsApp and CRM integration

How to design a retail workflow the team can govern

One clear source for each fact

The evaluation separates catalog, inventory, orders, customers, and communications to identify the system of record at each step. Before automation, the team agrees what should happen when sources conflict or a value is missing. That definition keeps a fast response from spreading incorrect availability or commercial terms.

Approvals where they matter

Repeatable tasks can be prepared and routed automatically, while discounts, price changes, order changes, and service exceptions keep explicit owners. The initial scope documents who approves, what context they receive, and what is recorded. The pilot can then improve handoffs without hiding sensitive decisions inside a black box.

Measure the real operation

The first pilot observes arrival and completion time, retries, exceptions, and human reviews. It does not assign a conversion or savings figure before the company’s volume and baseline are known. Expansion is decided from those records and from the quality of the experience for both customers and staff.

Help & support