Terms of Service

By accessing or using our website (matrixagencia.com) or any of our services, you accept and agree to be bound by the terms and provisions of these Terms of Service. If you do not agree to these Terms, you should not access or use our services.

These Terms constitute a legally binding agreement between you and Matrix Agencia governing your use of our website and services. You acknowledge that you have read, understood, and agree to be bound by these Terms.

Additionally, when using certain services, you may be subject to additional terms and conditions that apply to those services. In the event of any conflict between these Terms and the additional terms, the additional terms shall control.

Matrix Agencia provides digital marketing and agency services, including but not limited to web design, branding, SEO optimization, social media management, advertising campaigns, and related consulting services (collectively, the "Services").

Our Services Include:

• Web design and development services
• Brand strategy and identity design
• Search engine optimization (SEO)
• Social media marketing and management
• Digital advertising and PPC campaigns
• Content marketing and creation
• Analytics and performance reporting
• Consulting and strategy services

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

When using our Services, you agree to conduct yourself in a professional manner and comply with all applicable laws and regulations. You are responsible for:

Account Security

• Maintaining the confidentiality of your account credentials
• Providing accurate and complete information when creating an account
• Promptly updating your account information to keep it current
• All activities that occur under your account

Prohibited Conduct

You agree NOT to:

• Use our Services for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of our systems
• Interfere with or disrupt the integrity or performance of our Services
• Copy, modify, or distribute any content from our website without authorization
• Transmit viruses, malware, or other harmful code
• Engage in any activity that could damage, disable, or impair our Services
• Collect or store personal information about other users without their consent
• Submit false or misleading information

Violation of these responsibilities may result in termination of your access to our Services without notice.

The content, design, graphics, and other materials on our website and provided through our Services are protected by copyright, trademark, and other intellectual property laws. All intellectual property rights belong to Matrix Agencia or our respective licensors.

Our Rights

• All content, logos, trademarks, and brand elements on our website
• Our proprietary methodologies and processes
• Software, tools, and technology used to deliver our Services
• All documentation and materials we provide

License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our website and Services for your personal or business purposes. This license does not include the right to:

• Copy, reproduce, or republish any content from our website
• Use our trademarks or logos without prior written consent
• Reverse engineer or decompile any software or technology
• Sublicense or transfer your access to any third party

Client Work: Upon full payment, clients retain ownership of custom work created specifically for them as outlined in their service agreement. Pre-existing materials and methodologies remain the property of Matrix Agencia.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATRIX AGENCIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your access to or use of or inability to access or use our Services
• Any conduct or content of any third party on our Services
• Any content obtained from our Services
• Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Disclaimer: OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

These Terms will remain in effect until terminated by either you or Matrix Agencia.

Termination by You

You may terminate your account or stop using our Services at any time by contacting us or canceling your subscription. Upon termination, your right to use our Services will immediately cease.

Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Violation of any applicable laws or regulations
• Non-payment of fees due
• Engaging in conduct that we believe harms our business or reputation
• At our sole discretion for any other reason

Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law principles.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be resolved through the following process:

• Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiations for a period of thirty (30) days.
• Mediation: If negotiation fails, the parties agree to submit the dispute to mediation before a mutually agreed mediator.
• Arbitration: If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in accordance with the rules of [Arbitration Body].

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date at the top of these Terms
• Sending you an email notification (for material changes to existing users)

Your Continued Use: Your continued access to or use of our Services after any such changes constitutes acceptance of the new Terms. If you do not agree to the new Terms, you must stop using our Services.

We encourage you to review these Terms periodically to stay informed about our practices. Your use of the Services after changes are posted constitutes agreement to those changes.